Customer Service

Terms and Conditions

All prices, unless indicated otherwise, are all in USD.


The customer is responsible for any custom fees, import duties, or taxes that may be imposed by your country’s customs department.

ETEAQ is not responsible for damage of any type to hardware or devices not made by ETEAQ, such as smartphones or tablets used with ETEAQ products. Our warranty excludes, without limitation, any scratching or surface damage to any non-ETEAQ product. Additionally, ETEAQ is not responsible for any costs of replacing personal property or costs of recovering or reproducing any program or data stored in a device used with or carried in an ETEAQ product.

We reserve the right to change pricing at any time for any reason. We reserve the right to not honor typographical errors which may cause incorrect pricing on the website. The full amount is charged when you place your order even if your product is not shipping for a long while.


The preceding terms and conditions govern the sale by ETEAQ between you the buyer and ETEAQ LTD. By placing an order with us you acknowledge that you have read, understood, and agree with our terms and conditions. Please notify us prior to placing an order if you disagree with any of our terms and conditions. We reserve the right to alter these terms and conditions at anytime for any reason.

Warranty

We guarantee our product for a six-month period from the day it ships. Please be aware that natural materials such as teak will change over time. We do not cover damage from abuse, exposure to moisture, extreme temperatures, and impacts (such as dropping your phone). Warranty is only valid with the original purchaser with a valid order number and matching email address.

Due to variations in monitor / screen settings and the wide variation in natural materials such as teak, images on the website will not match the actual products shipped. The beauty of natural materials is that they are unique. Color / grain dissatisfaction will not be a valid reason for a return.

All exchanges will be made only with the identical product ordered. Offers for replacements are only valid when the exact product is still in production and not discontinued or out-of-stock. At any time, ETEAQ reserves the right to place products out-of-stock or to discontinue them indefinitely.

Privacy Policy

Your privacy is important to us. We will absolutely never sell or share your personal data with third parties. All data we collect will be used for internal purposes only.

Disclaimer

This site of ETEAQ has been made with the greatest care. In spite of this no guarantees can be made concerning the completeness and correctness of the information on this site. ETEAQ cannot be hold responsible for the content of this information or for the consequences of the use of this information. No rights can be claimed upon the information given on this site.

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ETEAQ combines tree planting, tree tracking and unique iPhone and iPad accessories made from reclaimed teak wood. Only with ETEAQ can you see exactly what you are giving back to the environment without taking from it.

iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.